Frequently Asked Questions
Everything you need to know about your fitness journey with us.
What is the standard shipping time for heavy equipment?
Large items like treadmills and power racks typically ship via freight within 5-7 business days. You will receive a tracking number and a scheduled delivery appointment from the carrier.
Do you offer professional assembly services?
Yes, we partner with certified technicians to offer in-home assembly for an additional fee. You can select this option at checkout for most large cardio and strength equipment.
What is your return policy on fitness gear?
We offer a 30-day return policy on most items. Products must be in their original packaging and unused condition. Please note that return shipping costs for heavy equipment may apply.
Are your products covered by a warranty?
All our equipment comes with a standard manufacturer's warranty. Specific coverage varies by brand, but typically includes 1-year parts and labor and a lifetime warranty on frames.
Can I track my order in real-time?
Absolutely. Once your order is dispatched, an email with a tracking link will be sent to you. You can also track your status directly through our website using your order number.
Do you offer financing options for expensive equipment?
Yes, Fitness Depot offers flexible payment plans through Affirm and Klarna, allowing you to pay for your gym setup in monthly installments.